At DRYP, we take pride in delivering high-quality products. Every order is carefully packed and quality-checked before dispatch. However, if you believe that a product has arrived damaged or defective due to our mistake, we’re here to help.
Please read our policy carefully before requesting a return or refund.
Eligibility for Returns & Refunds
We accept returns or refunds only under the following conditions:
The product received is damaged, defective, or incorrect
The issue is clearly caused by DRYP (manufacturing defect, wrong item, or damage before dispatch)
You are able to provide valid proof of the issue
If we are satisfied that the fault is on our end, we will gladly process a return, replacement, or refund.
Proof Requirement (Mandatory)
To raise a return or refund request, you must provide:
Clear unboxing video from start to end (without cuts)
Clear photos/videos showing the damage or defect
Order ID and registered contact details
Requests without proper proof will not be accepted.
Time Frame to Raise a Request
You must contact us within 48 hours of delivery
Requests raised after 48 hours will not be considered
Non-Returnable & Non-Refundable Items
We do not accept returns or refunds in the following cases:
Size or fit issues
Change of mind after purchase
Color or design variation due to lighting or screen differences
Minor thread issues that do not affect usage
Damage caused after delivery or due to customer misuse
Please check the size chart and product details carefully before placing an order.
